Terms of service
Terms of Service for Timber Town
Effective Date: 27/08/2024
Welcome to Timber Town. These Terms of Service ("Terms") govern your use of our website, products, and services. By purchasing our furniture or using our website, you agree to these Terms.
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1. Definitions
"Timber Town" refers to the business entity providing furniture manufacturing and sales.
"Customer" refers to any individual or entity purchasing or intending to purchase furniture from Timber Town.
"Products" refer to the furniture and related items manufactured and sold by Timber Town.
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2. Products and Availability
2.1 All Timber Town products are handmade from solid pine wood. Variations in color, grain, and minor imperfections are natural and not considered defects.
2.2 Product availability is subject to change without notice. We strive to maintain accurate stock levels but cannot guarantee availability.
2.3 Custom orders may have additional terms, timelines, and costs.
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3. Ordering and Payment
3.1 Orders can be placed online, through our authorized platforms, or directly with Timber Town.
3.2 Full payment is required before the manufacturing or shipping of any product.
3.3 Accepted payment methods include [list accepted methods, e.g., EFT, credit card].
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4. Delivery
4.1 Timber Town offers delivery services through third-party courier providers. Delivery costs will be included at checkout or invoiced separately.
4.2 Delivery timelines are estimates and may vary due to unforeseen circumstances.
4.3 Customers are responsible for inspecting products upon receipt and reporting damages within 48 hours.
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5. Returns and Refunds
5.1 Returns are accepted for defective products or errors made by Timber Town. Refunds or replacements will be provided at our discretion.
5.2 Non-defective products cannot be returned unless explicitly agreed upon by Timber Town.
5.3 Custom orders are non-refundable unless they arrive damaged or defective.
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6. Warranties and Liability
6.1 Timber Town products are warranted against manufacturing defects for a period of 12 months from the date of delivery. This warranty excludes damage caused by misuse, neglect, or unauthorized modifications.
6.2 Timber Town's liability is limited to the repair or replacement of defective products. Under no circumstances shall Timber Town be liable for incidental or consequential damages.
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7. Intellectual Property
7.1 All content on the Timber Town website, including images, product designs, and text, is the property of Timber Town. Unauthorized reproduction or use is prohibited.
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8. Privacy Policy
8.1 Timber Town respects your privacy and will handle your personal information in accordance with our [Privacy Policy](insert link).
8.2 By using our website or services, you consent to the collection and use of your data as described in the Privacy Policy.
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9. Dispute Resolution
9.1 Any disputes arising under these Terms will be resolved through mediation before escalating to arbitration or litigation.
9.2 These Terms are governed by the laws of the Republic of South Africa.
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10. Amendments
10.1 Timber Town reserves the right to amend these Terms at any time. Updated Terms will be posted on our website and will take effect immediately.
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11. Contact Information
For inquiries, disputes, or further assistance, please contact us:
By purchasing from Timber Town or using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.